Privacy Policy

At Coastal Kids Nutrition, we are committed to protecting your privacy and the confidentiality of your personal information. We comply with the Australian Privacy Principles (APPs), as well as relevant guidelines for allied health professionals.

This privacy policy is to provide you information on how your personal and health information is collected and used within our practice. It also outlines the circumstances in which we share it with third parties.

Why and when your consent is necessary

When you register with Coastal Kids Nutrition, you provide consent for staff at our practice to use your personal information so they can provide you with the best possible nutrition and healthcare. Only staff who need to see your personal information will have access to it.

Collection and use of your personal information

As part of providing our services, we need collect personal and health information that is necessary for your child’s care. The personal information collected may include:

• Your child’s name, date of birth, and contact details
• Medical history, growth data, medications, allergies and other relevant health assessments
• Referral information from other healthcare providers involved in your care
• Names and contact details of other healthcare providers involved in your care
• Family and social history relevant to nutrition care
• Medicare and private health insurance details
• NDIS registration number (if applicable)

This information is typically collected directly from you, or with your consent, from other health professionals or referral sources.

We collect, use, hold and share this information to:

• Provide safe and effective dietetic care
• Communicate with you and other health professionals involved in your child’s care
• Maintain accurate clinical records
• Complete business activities including the process of payments, financial claims and managing appointments
• Meet legal and professional requirements

Dealing with us anonymously

You have the option to remain anonymous or use a pseudonym when contacting us—for example, when making a general enquiry through our website or over the phone.

However, in most cases, we are unable to provide dietetic services without identifying information. This is because we are legally and professionally required to collect accurate

health and personal details to ensure safe and appropriate care. We will advise you if anonymity is not possible for the service you are requesting.

How we collect your personal information

At Coastal Kids Nutrition, we may collect your personal information in a number of ways. These include:

• Through our website when you complete our enquiry or online booking form
• Via phone, email, SMS or when you communicate with us via social media
• During the completion of your registration form
• Directly and in person during your nutrition assessment, review(s) or while providing other nutrition services

If it is not possible or reasonable to collect personal information directly from you, personal information may also be collected from:

• Your guardian or responsible person
• Other healthcare providers including GPs, specialists, allied health professionals, hospitals, community health services, pathology and diagnostic imaging services
• Your Medicare, private health fund or NDIS

When, why and with whom do we share your personal information?

Your personal and health information is treated with the strictest confidence. At Coastal Kids Nutrition, we will always aim to obtain your consent before sharing information unless we are legally required to disclose it. It may be shared with others only when necessary and in accordance with privacy laws. Your personal information may be shared with:

• Referring and treating healthcare professionals (e.g. paediatricians, GPs and other allied health professionals) involved in your child’s care, to support a coordinated and collaborative approach
• Other medical specialists or allied health providers, but only with your informed consent
• Medicare or private health insurers, when required for billing or rebate purposes /li>
• IT and administrative service providers (e.g. secure practice management software), who may have access only as part of delivering technical support and who are bound by confidentiality obligations
• Legal authorities or emergency services, if required or authorised by law, or where there is a serious threat to life, health, or safety, or it is impractical to obtain the patient’s consent

Additional situations where your personal and health information may be shared include:

• Statutory requirement to lawfully share certain personal information, such as mandatory notification of certain diseases
• To establish, exercise or defend an equitable claim
• For the purpose of confidential dispute resolution process

Only people who need to access your information will be able to do so. Other than in the course of providing nutrition services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

Our practice will not use your personal information for marketing our services or goods without your expressed consent. If you do consent, you may opt-out at any time by notifying us at Coastal Kids Nutrition in writing.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Storage and security of your personal information

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Your personal information is stored securely, whether in physical or electronic format, and is only accessed by authorised personnel. Electronic records are stored in software that is password-protected.

Access to and correction of your personal information

At Coastal Kids Nutrition, we take reasonable steps to ensure your personal information is correct and up to date. We will ask you at times to verify that your information is correct and up to date. You also have the right to access and/or request corrections to your personal or health information. If you wish to view or update your child’s records, please contact us by putting this request in writing to Andrea Sheldon via info@coastalkidsnutrition. We may ask you to verify your identity before processing your request. All requests will be responded to within a reasonable timeframe, usually 30 days.

How to lodge a privacy-related complaint, and how will the complaint be handled

If you have any questions or concerns about how your information is handled, or if you believe your privacy has been breached, please contact Andrea Sheldon at Coastal Kids Nutrition.

Email: info@coastalkidsnutrition
Phone: 0497 440 209

We take all feedback and complaints seriously and aim to resolve any issues within a reasonable timeframe, usually 30 days. If you are not satisfied with our response, please contact us directly to discuss further or you may seek a review by contacting the Office of the Australian Information Commissioner.

Website and Digital Privacy

When you visit our website, basic non-identifiable data such as pages viewed and time spent on the site may be collected via cookies or analytics tools to help improve functionality. If you complete an online form or contact us via the website, the information you provide will be handled according to this privacy policy.

We do not sell or distribute any personal information collected through our website.

Our privacy policy is revised on a regular basis. All changes and updates will appear on our website www.coastalkidsnutrition.com.au. A hard copy of this policy may be requested by contacting Andrea Sheldon in writing via info@coastalkidsnutrition.